J Tomlinson, based in Beeston in Nottinghamshire, and Cedar Bay have been working on a key business project to digitise their operations to support front line engineers with mobile capabilities and deliver an exceptional moment of service. J Tomlinson offer an extensive portfolio of services covering the whole building life-cycle from construction to refurbishment, engineering services, low carbon and renewable energy, repairs and maintenance, and facilities management.
As part of a major business transformation project, J Tomlinson have been implementing the IFS ERP solution and they recognised a gap and an opportunity to bring high value customer service at the point of contact in the field. Cedar Bay were known to provide leading class mobile solutions and apps for IFS clients and were consulted to develop a solution in this area.
The solution enabled engineers visiting properties to launch the IFS Mobile Work Order App (MWO) from a tablet, input key information about the job in a dynamic way using Cedar Bay Software connected to IFS MWO, and submit that back to IFS in real time. The Software guides the engineer through a set of questions based on the specific property and asset they are collecting data on. This removes the need for significant paperwork both for the engineer and in the back office, providing efficiency, accuracy and reduced time at the property, increasing engineer capacity. The solution also enables the engineer to print (for example) a Gas Certificate there and then whilst on site. The solution also offers offline capabilities should the engineer be in a location with no connectivity.
The technology has also been designed to empower J Tomlinson’s own development team to build new forms and release to the tablets, without the need for Cedar Bay resource. Changes can be deployed remotely without engineers having to send in devices to HQ. The project has been successful enough that J Tomlinson now showcase this solution as part of their sales engagement process as a USP over their competitors. J Tomlinson have also built a portal off the back of the solution enabling their customers to log in to access key visit documents and data.
Roger Teagle, CEO & Founder of Cedar Bay “We were extremely excited to work with J Tomlinson on this project and deliver significant value and efficiency to their operations. We are already discussing new opportunities that can further enhance our partnership and provide business outcomes to J Tomlinson”