IFS Support

Organisations are constantly undergoing change at an ever-increasing rate. To be able to effectively respond to these changes your supporting teams need to have the bandwidth to respond. Using your internal resources to provide IFS and infrastructure support for your solution can divert these key resources from making improvements to your business processes. To free these resources for the much needed business improvement projects, Cedar Bay can manage all levels of the IFS Applications and Infrastructure support.

How can a support partner help your business?

We have created a multi-level support service designed to cover all customer support needs.  Any support agreements with Cedar Bay can be tailored to suit your needs.  We understand that all customers are unique so our support agreements are designed to allow you to select the elements that you require and that best suit your business.

IFS Support Services to help you succeed

Our Support Service can support our customers entire IT infrastructure, providing timely responses to issues facing your business. The support facility is constructed so that you can configure the offering to suit your needs, allowing you to select the elements that you require. You have the flexibility over the creation of your support package to make sure it suits your business goals and it can consist of any of the elements of the landscape below:

Support Managed Services Table

Why us?

  • Deep understanding of business requirements and the IFS solution
  • Experts from a variety of backgrounds including past IFS employees
  • Support team across 3 continents offering 21 hours per day of support
  • Our objective is to help you provide better service to your end users, whilst reducing costs
  • Regular Account Management meetings
  • Proactive responses
  • Effective strategic planning and the creation of roadmaps
  • Focus on your business objectives across your whole IT landscape


“Cedar Bay have provided us with a “one-stop shop” to move our IT & IFS requirements from a centralised to de-centralised IT structure post acquisition. They combine IT expertise with personality, providing solutions & service to a growing business where understanding customer requirements & pressures is crucial”.

Debbie Burrows, Financial Director - CeramTec
Ceramtec Testimonial


For more information on our services, download the collateral below or visit the Info Hub.

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