Supporting You

Here at Cedar Bay, we know you need to be proactive and available to respond to changes as and when they occur. To ensure for success all ERP projects require on-going support to help maximise the value of your investment. To be able to react to changes your teams need to have the bandwidth to respond. Using your internal resources to provide support for your solution can divert these key resources away from making improvements to your business processes. To free these resources, our support team can help manage all levels of Acumatica Cloud ERP, or IFS Applications support, freeing up your vital internal resources and filling any knowledge gaps.

How can a support partner help your business?

We have created a multi-level support service designed to cover all customer support needs.  Any support agreements with Cedar Bay can be tailored to suit your needs.  We understand that all customers are unique so our support agreements are designed to allow you to select the elements that you require and that best suit your business.

IFS Support Services to help you succeed

Our Support Service can support your entire IT infrastructure, providing timely responses to issues facing your business. The support facility is constructed so that you can configure the offering to suit your needs, allowing you to select the elements that you require. You have the flexibility over the creation of your support package to make sure it suits your business goals and it can consist of any of the elements of the landscape below:

 

Support Table Smaller Version

 

Why us?

  • Deep understanding of business requirements and Acumatica Cloud ERP and IFS Applications
  • Experts from a variety of backgrounds
  • Support team across 3 continents offering 21 hours per day of support
  • Our objective is to help you provide better service to your end users, whilst reducing costs
  • Regular Account Management meetings
  • Proactive responses
  • Effective strategic planning and the creation of roadmaps
  • Focus on your business objectives across your whole IT landscape

OUR CLIENTS SAID THIS

“Cedar Bay have provided us with a “one-stop shop” to move our IT & IFS requirements from a centralised to de-centralised IT structure post acquisition. They combine IT expertise with personality, providing solutions & service to a growing business where understanding customer requirements & pressures is crucial”.

Debbie Burrows, Financial Director - CeramTec
Ceramtec Testimonial

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For more information on our services, download the collateral below or visit the Info Hub.

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