Here at Cedar Bay, we know you need to be proactive and available to respond to changes as and when they occur. To ensure for success all ERP projects require on-going support to help maximise the value of your investment. To be able to react to changes your teams need to have the bandwidth to respond. Using your internal resources to provide support for your solution can divert these key resources away from making improvements to your business processes. To free these resources, our support team can help manage all levels of IFS support, freeing up your vital internal resources and filling any knowledge gaps.
We have created a multi-level support service designed to cover all customer support needs. Any support agreements with Cedar Bay can be tailored to suit your needs. We understand that all customers are unique so our support agreements are designed to allow you to select the elements that you require and that best suit your business.
Our Support Service can support your entire IT infrastructure, providing timely responses to issues facing your business. The support facility is constructed so that you can configure the offering to suit your needs, allowing you to select the elements that you require. You have the flexibility over the creation of your support package to make sure it suits your business goals and it can consist of any of the elements of the landscape below:
“I can’t fault their service, if ever there is an issue it’s resolved quickly. The breadth of knowledge they have about IFS and Oracle is incredible. They are a highly valued extension to our internal IT support team”
Matt Hatcher, Business Systems Manager - The Helping Hand Company
Cedar Bay support offers us a safe reliable support service. The team know what they are doing, do it quickly, efficiently and give us good, sensible answers we can rely on.
Janette Brook, Finance Director - Hellyar Plastics
The Cedar Bay support team provide OQEMA with a fast response to all queries raised relating to IFS. You can have practical discussions with the team to diligently investigate and resolve technical queries and this provides the platform for the best solution to be identified; not one size fits all.
Stuart Fullerton, Finance Director – OQEMA Western Hub
For more information on our services learn more in our Managed Services Brochure
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