• Support

     

    Timely and effective support is vital to ensure that you capitalise on the investments you have made with us.  We have UK and US based support desks and these manage calls and responses using the same systems to give rapid responses to our customers.

     

    Our staff are fully trained in the relevant aspects and work closely with the other areas of the business. When customer’s projects are handed over to the support phase they are given a support pack detailing processes to follow.

     

    For any enquiries that customers have please follow the details below:

     

    E-mail UK: support@cedar-bay.com

    E-mail US: support-us@cedar-bay.com

     

    Directly into our Zendesk Software: http://cedarbay.zendesk.com/home

     

    If you choose the latter then you can either login with your existing details or Sign-Up for a login.

    Once logged in you will be able to Submit a Request.  The Support Team will be notified immediately of your request and it will be allocated to someone in the team who will be in contact.

     

    This is strictly for Support issues for Cedar Bay Software and not intended for general queries.  Any general queries should be directed to info@cedar-bay.com